At Uma Uplands, we want you to be satisfied with your purchase. This Return and Refund Policy outlines the terms under which returns and refunds are accepted.
Returns
We accept returns only if the product you receive is damaged, defective, or incorrect. To be eligible for a return, the item must be unused, in its original packaging, and reported to us within 7 days of delivery.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund request. Approved refunds will be processed, and you will receive the refund amount in the form of cash upon pickup of the returned product or through a replacement if preferred.
Non-Returnable Items
Certain products such as personal-use items, clearance items, or items damaged due to misuse are not eligible for return or refund.
Process
To initiate a return or refund, please contact us at our support email with your order details and reason for return. Our team will guide you through the next steps.
Contact Us
For questions about our Return and Refund Policy, please reach out to us at [email protected].